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Fiverr Pro
English
$
USD
I will be your customer support virtual assistant for email and live chat
Reliable virtual assistant for busy founders and entrepreneurs
I am a detail-oriented virtual assistant who helps busy founders and small business owners reclaim their time. I specialize in admin support, data entry, inbox and calendar management, and social medi...
About this Gig
Slow replies cost sales. Customers who wait hours for an answer usually buy somewhere else. I give your support inbox the attention it needs, so every customer feels looked after.
I'm a customer support virtual assistant who handles emails, live chat and social messages in your brand's voice, following your policies.
What I handle:
- Customer email and live chat replies
- Order status, shipping, refund and return questions
- Ticket sorting, tagging and follow-ups
- Reply templates and a simple FAQ document
- Review and comment responses
- Escalating tricky cases to you with a clear summary
Why clients work with me: Friendly and professional: polite, clear, on-brand replies Policy-aware: I follow your rules and never promise what you didn't approve Quick turnaround: messages answered within the agreed window Transparent: you see the issues and trends customers raise
Tell me your platform (Shopify, Gmail, Zendesk or other) and I'll confirm how I can help before you order.
Let's turn your inbox into a reason customers come back.
Purpose:
Business
FAQ
Which support channels do you cover?
Email, live chat and social media messages or comments.
Which help desk tools can you use?
Gmail, Shopify Inbox, Zendesk, Freshdesk, Tidio and similar tools. Confirm yours before ordering.
How do you know what to say to customers?
I follow your policies, templates and tone guide. Anything unclear is escalated to you.
Can you handle refund and return requests?
I can reply and process within the limits you set, and escalate anything outside them.
What are your response times?
We agree on a window together, for example replies within a few hours in your business hours.
Can you cover weekends or specific hours?
Possibly. Tell me the coverage you need and I'll confirm before you order.
What happens with angry or complex customers?
I stay calm and professional, then escalate to you with a short summary and a suggested reply.
Can you write reply templates and an FAQ?
Yes, Premium includes reply templates and a simple FAQ document.
Is customer information kept private?
Yes. I only use customer data to resolve the issue and never share it.
Do you offer ongoing support?
Yes. Many clients move to a recurring weekly or monthly arrangement.
