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Fiverr Pro
English
$
USD
I will handle your ecommerce customer emails and order support
Your Reliable Virtual Assistant is Here!
Hi, I’m Marouane from Morocco! I’m a professional Virtual Assistant ready to help you save time and get things done efficiently. I handle tasks like email management, scheduling, research, data entry,...
About this Gig
I will manage your ecommerce customer support inbox with professional email replies, return handling, and order issue resolution. I support Shopify, Amazon, eBay, Etsy, and WooCommerce stores.
What you get:
Daily inbox management and customer email support
Return, refund, and exchange processing
Order tracking and shipping issue replies
Live chat coverage and complaint de-escalation
FAQ and email template content writing
Daily summary reports
I answer every message with care no templates, just real human support that matches your brand voice. I understand ecommerce order flows, shipping timelines, and how to turn unhappy buyers into loyal customers.
What I need:
Support email or helpdesk access
Your store policies
Brand voice guidelines
Message me before ordering. I respond within 1 hour.
Messaging platform:
•
SMS
•
Social media
•
Live chat
Language:
Arabic
•
English
Work model:
Project-based
Industry:
Business services & consulting
Purpose:
Business
FAQ
What platforms do you support?
Shopify, Amazon, eBay, Etsy, WooCommerce, and any email-based helpdesk.
Do you need my store login?
No. I work through your support email or helpdesk. Limited staff access only if needed.
How fast do you respond to emails?
Within 2–4 hours during my shift. Urgent issues get flagged immediately.
Can you handle returns and refunds?
Yes. I process requests per your policy and guide customers through next steps.
What if a customer is angry or leaves a bad review?
I de-escalate professionally, offer solutions, and follow your brand voice. No arguing.
Do you use copy-paste templates?
No. I read every email and write personalized replies that sound like your brand.
What helpdesk tools do you work with?
Gmail, Zendesk, Gorgias, Freshdesk, Re:amaze, and others.
Can I upgrade my package later?
Yes. Message me anytime to increase hours or message volume.
Do you work weekends?
Weekend coverage is included in the Premium package only. Available as an extra for Basic and Standard.
What does the summary report include?
Emails handled, issues resolved, refunds processed, and any flagged items needing your attention.
