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$
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Mary W
@mary_worthingto
Switchboard Operator
United States
English
About me
I am a hard working professional with previous Secretarial experience. I will provide data entry services for your business. If you would like, I will also provide word processing and online research as well.
Skills
Mary W
Offline •
See my services
Writing & Translation
I will write business letters from audio files and write reports
Work experience
Switchboard Operator
Anthem • Part-time
Jun 2023 - Jan 2024 • 7 mos
As a Switchboard Operator, I received calls from customers attempting to sign up for insurance. While following a call script in Salesforce, I collected and recorded the customers nonsensitive personally identifiable information required for insurance. At the conclusion of each phone call, I transferred customers to an insurance agent.
Legal Secretary
Law • Part-time
Aug 2019 - Nov 2020 • 1 yr 3 mos
As a Secretary with Worthington Law, I gained extensive word processing experience; transcribing legal letters and other correspondence. When informed by the attorney that the recipient of the letter changed their address, I performed online research to locate the new mailing address. In addition, I conducted outbound calls to schedule specialty medical appointments for clients. While scheduling these appointments, I enjoyed building professional relationships with the staff of each doctor's office.
