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English
$
USD
Maryann
@marykelyn
Level 2
Virtual Assistant and Customer Support
Nigeria
English
About me
I help Ecommerce business and remote teams deliver real-time support that keeps customers loyal and revenue flowing.
For the past 4 years, I’ve handled everything from chat/email queues and order issues to Klarna disputes, warranty claims, and pre-sale questions, while keeping communication clear, and on-brand. I work independently, respond quickly, and take full ownership so your team can focus on growth.
What I’m great at:
Customer Care that feels human: Empathetic, solution-first replies that de-escalate tense moments and turn unhappy users into fans.
Let’s connect today.
Skills
Maryann
$10/hour
Offline •
Average response time: 1 hour
See my services
General Assistance
I will provide virtual assistant for admin support
Customer Support
I will provide customer service, customer support for your business
Want to work on an hourly basis?
Tell Maryann what you need.
$10
/
hourPortfolio
Work experience
Technical Customer Support
Credit Veterans • Freelance
Dec 2024 - Jan 2026 • 1 yr 1 mo
• Walk clients through reading credit reports across all three bureaus; explain score differences (model/timing), and set expectations (30–45-day bureau response windows). • Guide clients through IdentityIQ/SmartCredit setup and monthly refresh; capture PDFs/screenshots with current report dates to support disputes. • Collect and verify dispute documentation (photo ID, proof of address, settlement letters); ensure secure handling and accurate association with the client record. • Initiate/support address corrections and personal-info updates; request removal of obsolete/incorrect addresses to reduce mixed-file risks. • Handle payment questions, failed renewals, and plan changes; coordinate with billing to prevent service gaps and keep clients informed.
29 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 29 Reviews
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Most relevant
londoner6
Repeat Client
Ireland
Helpful?
londoner6
Repeat Client
Ireland
Maryann delivered above expectations was a pleasure to work with highly recommend and will work with her again. Sharon
Helpful?
creativeatty
Repeat Client
United States
Excellent to work with, would definitely rehire. Great attention to detail.
Helpful?
stanbuz
United States
Helpful?
connytwomey
United States
Maryann understood the assignment well and delivered results quickly.
Helpful?
