Maryann
Level 2
Virtual Assistant and Customer Support
Skills

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$10
/
hourPortfolio
Work experience
Technical Customer Support
Credit Veterans • Freelance
Dec 2024 - Jan 2026 • 1 yr 1 mo
• Walk clients through reading credit reports across all three bureaus; explain score differences (model/timing), and set expectations (30–45-day bureau response windows). • Guide clients through IdentityIQ/SmartCredit setup and monthly refresh; capture PDFs/screenshots with current report dates to support disputes. • Collect and verify dispute documentation (photo ID, proof of address, settlement letters); ensure secure handling and accurate association with the client record. • Initiate/support address corrections and personal-info updates; request removal of obsolete/incorrect addresses to reduce mixed-file risks. • Handle payment questions, failed renewals, and plan changes; coordinate with billing to prevent service gaps and keep clients informed.
29 Reviews
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Rating Breakdown
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londoner6
Repeat Client

Ireland
londoner6
Repeat Client

Ireland
Maryann delivered above expectations was a pleasure to work with highly recommend and will work with her again. Sharon
4 days
Duration

General Assistance

creativeatty
Repeat Client

United States
Excellent to work with, would definitely rehire. Great attention to detail.
2 days
Duration

General Assistance
stanbuz

United States
connytwomey

United States
Maryann understood the assignment well and delivered results quickly.
3 days
Duration

General Assistance