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Fiverr Pro
English
$
USD
Maryann
@marykelyn
Level 2
Virtual Assistant and Customer Support
Nigeria
English
About me
I help Ecommerce business and remote teams deliver real-time support that keeps customers loyal and revenue flowing.
For the past 4 years, I’ve handled everything from chat/email queues and order issues to Klarna disputes, warranty claims, and pre-sale questions, while keeping communication clear, and on-brand. I work independently, respond quickly, and take full ownership so your team can focus on growth.
What I’m great at:
Customer Care that feels human: Empathetic, solution-first replies that de-escalate tense moments and turn unhappy users into fans.
Let’s connect today.
Skills
Maryann
$10/hour
Offline •
Average response time: 1 hour
See my services
General Assistance
I will provide virtual assistant for admin support
Customer Support
I will provide customer service, customer support for your business
Want to work on an hourly basis?
Tell Maryann what you need.
$10
/
hourPortfolio
Work experience
Technical Customer Support
Credit Veterans • Freelance
Dec 2024 - Jan 2026 • 1 yr 1 mo
• Walk clients through reading credit reports across all three bureaus; explain score differences (model/timing), and set expectations (30–45-day bureau response windows). • Guide clients through IdentityIQ/SmartCredit setup and monthly refresh; capture PDFs/screenshots with current report dates to support disputes. • Collect and verify dispute documentation (photo ID, proof of address, settlement letters); ensure secure handling and accurate association with the client record. • Initiate/support address corrections and personal-info updates; request removal of obsolete/incorrect addresses to reduce mixed-file risks. • Handle payment questions, failed renewals, and plan changes; coordinate with billing to prevent service gaps and keep clients informed.
29 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 29 Reviews
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Most relevant
londoner6
Repeat Client
Ireland
Helpful?
londoner6
Repeat Client
Ireland
Maryann delivered above expectations was a pleasure to work with highly recommend and will work with her again. Sharon
4 days
Duration
General Assistance
Helpful?
creativeatty
Repeat Client
United States
Excellent to work with, would definitely rehire. Great attention to detail.
2 days
Duration
General Assistance
Helpful?
stanbuz
United States
Helpful?
connytwomey
United States
Maryann understood the assignment well and delivered results quickly.
3 days
Duration
General Assistance
Helpful?
