
Catherine Anne
Customer Service and Cold Calling Specialist
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Work experience
Cold Calling & Appointment Setting Specialist
Gigapay • Freelance
May 2022 - Jul 2024 • 2 yrs 2 mos
Worked with businesses across industries including real estate, insurance, janitorial and commercial cleaning, home services, healthcare, solar, and B2B services to generate qualified leads, book high-quality appointments, and increase sales through strategic outbound cold calling. Conducted high-volume outbound calls to engage decision-makers, qualify prospects, overcome objections, and schedule appointments with potential customers genuinely interested in the clients' services. Built targeted prospect lists, managed CRM systems, maintained accurate call records, and executed consistent follow-up campaigns to maximize conversion opportunities. Played a key role in helping clients strengthen their sales pipelines by connecting them with qualified leads that converted into paying customers. Through effective communication, relationship building, and a results-driven approach, I helped businesses improve response rates, increase appointment show-up rates, close more deals, and achieve sustainable revenue growth while representing their brands with professionalism and excellence.