m
masa_1991

Masaharu T

@masa_1991

Support Engineer Azure Virtual Desktop, Windows Surface

Japan
Japanese, English
About me
I am a bilingual Support Engineer with over 12 years of customer-facing technical experience with English and Japanese language proficiency. I specialize in resolving escalated enterprise cloud, Windows, and device issues while maintaining high customer satisfaction scores. I have a proven track record of building AI-assisted diagnostic tools and managing high-impact incidents for global organizations.... Read more

Skills

m
masa_1991
Masaharu T
Offline • 
Average response time: 3 hours

See my services

Technical Support
I will translate english to natural japanese
From$15 / projectMore details

Work experience

Texas_Instruments

Application & Technical-Sales Engineer

Texas Instruments • Full-time

Jan 2014 - Dec 2020 • 6 yrs 11 mos

Provided bilingual technical guidance between Japanese users and US engineering teams. Managed strategic customer relationships, growing a key account from $100K to $3M in one year. Gathered requirements for product improvements, authored reference designs, and delivered technical presentations to over 100 attendees. Successfully launched a new product line generating $500K over five years.