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Masahiro
@masafuji
Malaysia
Japanese, English
About me
Hi! I am a Native Japanese speaker based in Malaysia with a dual career as a Senior BPO Trainer and a Professional Japanese Tutor (active since 2020 at universities & online).
Unlike casual translators, I don't just speak the language; I teach the logic, grammar, and proper business etiquette ("Keigo") behind it.
My Expertise:
Business Translation: Professional emails & corporate docs.
AI Post-Editing: Making AI text sound 100% natural.
Tech & Gaming: Deep knowledge of PC hardware & games.
I guarantee professional, error-free Japanese. Let's work together!
Skills
Masahiro
Offline •
See my services
Translation
I will l write or edit professional business japanese emails
Work experience
Senior Trainer & QA Specialist (Japanese Market)
Concentrix • Full-time
Jul 2020 - Present • 5 yrs 11 mos
Responsible for training native Japanese agents for global projects. Teach proper business Japanese (Keigo), cultural nuances, and customer service etiquette. Conduct Quality Assurance (QA) to ensure high standards in communication. Create and localize training materials and operation manuals.
Professional Japanese Tutor
University & Online Platforms • Part-time
Aug 2018 - Present • 7 yrs 10 mos
Teaching Japanese language to international students and business professionals (4 days/week). Specializing in grammar correction and natural conversation flow. Experience teaching business Japanese to corporate employees. Providing detailed feedback on writing and pronunciation.
Trainer (Japanese Market)
Sutherland • Full-time
Jan 2018 - May 2020 • 2 yrs 4 mos
Conducted training for Japanese customer support agents. Facilitated product knowledge and soft skills training. Monitored agent performance and provided coaching. Managed training schedules and reporting.
