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masako_work

Masako S

@masako_work

Virtual Assistant

Japan
Japanese
About me
I am an experienced operations manager with a strong background in virtual assistance and team leadership. I have spent over five years at Amazon as a DSL/SDS CS Manager and nearly a decade at Apple as an Area and Team Manager across the Asia-Pacific and Japan regions. I hold a Bachelor of Science in Opto-Mechatronics from Wakayama University.... Read more

Skills

m
masako_work
Masako S
Offline • 
Average response time: 1 hour

See my services

Messaging & Emailing
I will improve your japanese customer support and operations
From$30 / projectMore details
Localization
I will translating english into natural and professional japanese
From$20 / projectMore details

Work experience

Amazon

DSL/SDS CS Manager

Amazon • Full-time

Aug 2020 - Present • 6 yrs

Served as the DSL/SDS Customer Service Manager for the Asia-Pacific and Japan regions. Responsible for overseeing service delivery operations and managing customer support teams to ensure high-quality service standards across multiple international markets.

Apple

Area Manager/Team Manager

Apple • Full-time

Mar 2011 - Aug 2020 • 9 yrs 5 mos

Held the role of Area Manager and Team Manager for the Asia-Pacific and Japan regions. Managed regional operations and led diverse teams to achieve performance targets and maintain operational excellence within the consumer electronics and technology sector.