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matias_prat

Matias P

@matias_prat

Administrative Assistant

Brazil
About me
I am an administrative professional with an analytical profile and experience in process control, document validation, and operational support. I have expertise in registration management, risk management interface, and control tower monitoring for delivery operations. I focus on compliance and standardization to ensure efficient routines and secure decision-making.... Read more

Skills

m
matias_prat
Matias P
Offline • 
Average response time: 1 hour

See my services

Translation
I will translate portuguese to english and english to portuguese
From$5 / projectMore details

Work experience

Fiverr

Fiverr

Full-time • 4 yrs 5 mos

Administrative Assistant | Torres Transportes

Mar 2025 - Feb 2026 • 11 mos

Managed and maintained driver, vehicle owner, and vehicle registration records. Reviewed and validated documentation in compliance with operational and legal requirements. Coordinated with the risk management provider for registration approval and ongoing monitoring. Prepared, managed, and tracked contracts and equipment loan agreements (comodato). Organized and analyzed management spreadsheets (Microsoft Excel) while providing administrative support to the Finance and Operations teams. Resolved registration issues and standardized administrative processes.

Administrative Assistant (Delivery Control Tower) | Americanas S.A.

Apr 2022 - Dec 2024 • 2 yrs 8 mos

Monitored rapid delivery operations (up to 3-hour deliveries), including critical and high-value orders. Provided support to customers and partner companies throughout the delivery process. Evaluated cities for the approval and onboarding of new delivery drivers. Adjusted delivery pricing based on demand and weather conditions while providing operational support throughout the delivery process.

Customer Support Analyst (Chat) - Tempo Assist / MMS – Via Varejo

Jun 2021 - Apr 2022 • 10 mos

Provided customer support via chat to furniture assemblers and end customers. Assisted with furniture assembly inquiries and service scheduling. Worked in the Premium Support Team, handling high-friction customer cases and providing support to partner store managers. Monitored and managed cases through to their final resolution.