m
matimierezsuare

Matias M.S

@matimierezsuare

Excel and WFM Specialist, Call Center Operations, Dashboards and Automation

Argentina
Spanish
About me
I'm a data analyst with 10 years of experience in workforce management and operations analytics for contact centers. I worked as a WFM and PPP Analyst at a 400+ agent call center, where I built the exact tools I now offer here: occupancy dashboards, adherence reports, forecasting models, and automated KPI trackers in Excel. What I work with: Excel (Power Query, Power Pivot, DAX, dynamic arrays), Google Sheets, and data visualization for business reporting. Send me a message before ordering — I'll make sure I understand exactly what you need... Read more

Skills

m
matimierezsuare
Matias M.S
Offline • 

See my services

Data Analytics Consultation
I will create dashboards and reports for call centers and customer service operations
From$15 / projectMore details
Automations
I will build custom excel dashboards for workforce management and operations teams
From$15 / projectMore details

Portfolio

Work experience

Analyst of WFM

Konecta • Full-time

Nov 2014 - Nov 2025 • 11 yrs

For over 10 years at Konecta Argentina, I worked as a WFM and PPP Analyst managing workforce planning and analytics for a 400+ agent contact center on the Telecom Personal account. My day-to-day work involved building Excel dashboards for occupancy, AHT, adherence, and forecasting — tools used by operations supervisors and management teams to make real-time decisions.