I will create dashboards and reports for call centers and customer service operations

Argentina

I speak Spanish, English

Excel and WFM Specialist, Call Center Operations, Dashboards and Automation

I'm a data analyst with 10 years of experience in workforce management and operations analytics for contact centers. I worked as a WFM and PPP Analyst at a 400+ agent call center, where I built the ex...
About this Gig

What can I do for you?

  • Design custom templates for your business (sales, expenses, inventory, project management, etc.).
  • Create automations with advanced formulas and/or macros (VBA) so that repetitive tasks are done automatically.
  • Build dashboards and reports with clear graphics and dynamic filters.
  • Organize and clean up databases so they are easy to use and analyze.

How do I work?

  • First, I review your needs and, if necessary, ask you some questions to fully understand your process.
  • Then I design the template structure and send it to you for review.
  • I adjust the details until you have a tool that really works for you on a daily basis.

Why choose me?

  • Focus on practicality: not only does it look good, but it's also easy to use.
  • Clear and honest communication throughout the process.
  • Orderly delivery, with basic instructions so you know how to use the template.

If you have doubts about whether what you need can be done in Excel, write to me and we'll look at it together before you purchase the service.

Technology:

Excel

•

Google Analytics

•

Google Sheets

•

Jupyter Notebook

Analysis type:

Quantitative analysis

•

Qualitative analysis

Expertise:

Business Insights

•

Forecasting

•

Statistics

Programming language:

Python

•

SQL

My Portfolio