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mattcunningham3

Matthew C

@mattcunningham3

Senior ICT Mentor

United Kingdom
English
About me
I am a confident and capable professional with experience in a variety of areas. I possess an outstanding skillset featuring strong communication, organisational, exceptional coaching and mentoring skills. I am capable of dealing with any issues that may arise in a calm and effective way.... Read more

Skills

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mattcunningham3
Matthew C
Offline • 
Average response time: 1 hour

See my services

Resume Writing
I will write a professional CV that gets you interviews
From$5 / projectMore details
Cover Letters
I will write and structure your cover letter to highlight your strengths and experience
From$5 / projectMore details

Portfolio

Work experience

SSE_Airtricity

Quality Assurance Manager

SSE Airtricity

Sep 2015 - Nov 2019 • 4 yrs 2 mos

Responsible for examining and analysing the unique business concerns of the department and creating relevant business reports based on this. Correlate sales, agent performance and KPI data into manageable reports to forecast business priorities. Mentor, coach, and train new staff members in a range of policies and procedures and provide feedback. Monitored and evaluated customer interactions to ensure compliance with regulatory standards, company policies, and customer service best practices. Maintained and analysed QA reports, identified trends, and collaborated with team leaders and trainers to implement process improvements.