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Fiverr Pro
English
$
USD
I will write support macros and faq from your real answers
About this Gig
What you get
A clear customer support macro / canned-reply library and FAQ knowledge base built from materials you already use (saved replies, tickets, FAQ pages, chat logs, or notes). Structured so your team can reply consistently without guessing.
Whats included (by package)
Macros / canned replies from your real answers and tone
FAQ knowledge base entries from questions you already handle
Organised by category so agents can find the right reply fast
Standard: full macro library + FAQ KB from your tickets / notes
Premium: + channel variants + escalation quick-ref + polish
Important read before ordering
I dont invent answers, refund rules, guarantees, pricing, or legal positions. Gaps flagged not filled with guesswork.
Draft to adopt. Not legal advice. Not a helpdesk / Zendesk / Gorgias / Intercom setup. Have a qualified adviser review legal / refund / privacy wording before you rely on it.
How it works
1. Order and complete the requirements (current material is mandatory)
2. I structure your macros + FAQ KB from what you supplied
3. You review and we revise per package
Turnaround clock starts when intake is complete especially your current material.
Document type:
User & training manuals
•
Documentation
Industry:
General
Language:
English
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
FAQ
Will you invent my answers?
No. I need your current material (saved replies, ticket samples, FAQ page, chat logs, or bullet notes of how you already answer). Gaps get flagged - not filled with fiction. Same rule as my SOP, handbook, and onboarding gigs.
Is this legal advice / a helpdesk setup?
No. It’s a clear macro library + FAQ knowledge base from your materials for your business to adopt. Not legal advice. Not Zendesk/Gorgias/Intercom implementation. Have a qualified adviser review any refund, guarantee, or privacy wording before you rely on it.
What’s in the pack?
Canned replies / macros organised by topic, plus FAQ knowledge base entries — only from what you supply or confirm. Basic is a stub (macros *or* short FAQ); Standard is the full library + FAQ KB; Premium adds channel variants + escalation quick-ref from your process.
Which helpdesks?
Delivered paste-ready in Google Doc / Word / PDF so you (or your team) can drop replies into Zendesk, Gorgias, Intercom, Freshdesk, Gmail snippets, etc. I don’t configure your helpdesk account.
Which countries?
Framing follows the jurisdiction you name (e.g. Australia + state/territory). We don’t certify compliance with consumer law, privacy law, or any regulator.
What if I have almost nothing written down?
Paste bullet notes of how you already answer customers (shipping, returns, billing, account access, etc.) plus 2–3 example replies in your voice. “Write me a full support system from scratch with no input” isn’t this gig — order after you’ve listed your real answers.
How fast?
Clock starts when intake is complete (esp. current material). Basic 72 h · Standard 48–72 h · Premium 24–48 h (same business day if ordered by 10am buyer local + material complete).
Can you do SOPs, handbooks, or onboarding packs too?
Yes — separate gigs. Don’t mix support macros with SOP, handbook, or client onboarding in one order.
Revisions?
Basic none · Standard 1 · Premium 2 (same scope — your confirmed answers only).
Formats?
Google Doc, Word (DOCX), or PDF — pick one primary in the requirements. Macros written so they’re easy to paste into your helpdesk.
