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English
$
USD
I will create sops, runbooks, and workflows for your business
Cybersecurity and IT Operations Documentation Consultant
Hi, my name is Maty. I help organizations boost operational consistency, security readiness, and team productivity through expert documentation and process development. With 20+ years in IT operations...
About this Gig
I help organizations create clear, professional, and easy to maintain documentation that strengthens operational consistency and improves team productivity.
I specialize in developing Standard Operating Procedures (SOPs), process documentation, runbooks, work instructions, knowledge base articles, and internal workflow guides for business and IT teams. My focus is on helping companies streamline everyday operations, reduce confusion, and ensure employees have the information they need to work efficiently.
My background includes supporting general IT operations, Microsoft 365 environments, and business process workflows. I translate complex or technical tasks into documentation that any team member can follow, regardless of experience level.
I work with small businesses, IT service providers, startups, and non technical organizations that need clear, scalable documentation to support growth and improve internal processes.
- Standard Operating Procedures (SOPs)
- IT Runbooks
- Basic Cybersecurity Procedures & Checklists
- Process Mapping & Workflow Documentation
- Knowledge Base Articles & Training Materials
- Microsoft PowerPoint Presentations
- Executive & BoardLevel Decks
- Technical Writing
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Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
FAQ
What information do you need to get started?
I typically need any existing documentation, notes, recordings, screenshots, workflow descriptions, or process details you have available. If documentation does not exist yet, I can help you document the process from scratch through interviews, questionnaires, or workflow discussions.
Can you create SOPs from scratch?
Yes. Many clients have processes that exist only as tribal knowledge. I can analyze your workflow, gather requirements, and create professional SOPs, work instructions, and process documentation from the ground up.
What industries do you support?
I primarily support IT, cybersecurity, Microsoft 365, security operations, managed services, professional services, and business operations teams. However, SOP and process documentation principles apply across many industries.
What is included in a SOPs?
A typical SOP may include: Purpose and scope Roles and responsibilities Step-by-step procedures Required tools and resources Escalation paths Revision history and document ownership Documentation can be customized to meet your organization's standards.
Do you offer custom pricing for large projects?
Yes. Large documentation projects, knowledge base development, cybersecurity documentation programs, and process improvement initiatives can be quoted separately based on scope and complexity. Please contact me before ordering for a custom proposal.
Can you create executive and/or board level presentations?
Yes. I develop professional PowerPoint presentations for executives, leadership teams, compliance reporting, cybersecurity programs, and operational reviews.
What makes your service different?
Unlike general writers, I combine technical writing experience with knowledge of IT operations, cybersecurity processes, Microsoft 365 environments, and business operations. My goal is to create documentation that teams can actually use, maintain, and scale.
Can you improve existing documents or procedures?
Yes. I can review, edit, standardize, and modernize existing SOPs, policies, and runbooks to improve clarity, consistency, and usability.
What file format will I receive?
Deliverables can be provided in Microsoft Word, PDF, PowerPoint, Visio-style process maps, or other formats based on your requirements.
