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Mavell C.
@mavellc
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Philippines
English
About me
Customer service and technical support professional with over 3 years of experience. Skilled in billing support, fraud detection, account maintenance, and technical troubleshooting.
Experienced in processing account updates, assisting with membership applications, verifying transactions, handling fraud cases, and supporting students and educators with account access and technical concerns. Additionally, brings freelance experience in social media management, graphic design, web research, data entry, and virtual assistance, demonstrating adaptability and strong organizational skills.
Skills
Mavell C.
Offline •
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Customer Support
I will be your reliable customer service representative
Work experience
CONCENTRIX DAKSH SERVICES PHILIPPINES CORPORATION
Full-time • 2 yrs 4 mos
Advisor 1, Fraud Client Services (Financial Account)
Mar 2024 - Aug 2025 • 1 yr 5 mos
Provides comprehensive support to clients in identifying and addressing potential fraudulent banking activities by verifying transactions and assisting in the filing of fraud cases. Handles account maintenance tasks, including updating customer profiles, processing debit and credit card replacements, and coordinating bank appointments to ensure efficient service and secure account management.
Advisor 1, Technical Support (Educational Account)
Mar 2023 - Feb 2024 • 11 mos
Delivered technical support to students and educators through phone and chat, ensuring timely and effective resolution of account-related concerns. Assisted users with account registration, access recovery, and profile updates while providing comprehensive information about program features and requirements. Consistently maintained a high level of professionalism and customer satisfaction by offering clear guidance and efficient problem-solving.
Technical Support Representative (Remote)
Teleperformance • Full-time
Mar 2021 - Nov 2021 • 8 mos
Delivered technical support for PayTV accounts to Australian customers, assisting with system troubleshooting, account updates, and billing inquiries. Ensured prompt and accurate resolution of technical and account-related issues, contributing to improved customer satisfaction and service efficiency. Recognized for maintaining professionalism, clear communication, and a strong commitment to delivering quality customer service.
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saibotjp
United States
nice work..thankyou
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