m
maya_ghaith

Mayada Ghaith

@maya_ghaith

Operations and Quality Specialist

Egypt
Arabic, English, French
About me
I’m an Operations and Quality professional with 8+ years of experience in operations management, quality, data analysis, reporting, and process improvement. I help businesses streamline operations, improve reporting, and enhance service quality. My services include Excel and Google Sheets dashboards, KPI tracking, quality audits, SOPs, process documentation, operational reporting, and administrative support. I focus on accuracy, clear communication, and practical, easy-to-maintain solutions.... Read more

Skills

m
maya_ghaith
Mayada Ghaith
Offline • 
Average response time: 1 hour

See my services

Data Dashboards
I will create a professional excel or google sheets dashboard
From$15 / projectMore details

Portfolio

Work experience

Uber

Uber

Full-time • 7 yrs 7 mos

Quality Team Leader

Aug 2026 - Present • 2 mos

Lead, coach, and develop QA specialists, providing direction and real-time feedback to maintain high performance and quality standards. ● Manage daily operations, setting priorities, monitoring workloads and quality targets, and ensuring compliance with policies and procedures. ● Analyse quality and performance data, prepare operational reports, and maintain accurate documentation to identify improvement opportunities and support audit readiness. ● Partner with stakeholders and programme leads to share insights, resolve operational challenges, and support process and policy changes. ● Support quality improvement and standardisation projects across Operations and Safety programmes, driving consistency and accuracy.

Senior Service Quality Specialist

Feb 2019 - Jul 2026 • 7 yrs 5 mos

● Conduct quality audits on agent decisions, ensuring compliance with global policies. ● Identify and mitigate security risks from documentation errors. ● Deliver insights and reports to improve operational performance. ● Prepare quality reporting to support the COE and BPO improvements. ● Lead stakeholder calibrations to align compliance standards and improve accuracy.