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Mayra S
@mayra12sales
Customer Success Manager
Brazil
Portuguese, English
About me
I am a Customer Success and Sales professional with experience in B2C environments, customer relationship management, and revenue-focused initiatives. I have a strong background in customer retention, relationship building, and identifying growth opportunities, with exposure to international and remote work environments.
Skills
Mayra S
Offline •
Average response time: 1 hour
See my services
Customer Support
I will deliver fast and reliable customer support service
Portfolio
Work experience
Customer Service Representative
Upwork • Freelance
May 2024 - Present • 2 yrs
- Provided customer support via chat and email, ensuring clear, fast, and professional communication - Resolved customer issues with empathy, focusing on customer satisfaction and retention - Assisted customers with inquiries, orders, and problem resolution - Identified customer needs and recommended appropriate products or services - Supported sales processes, contributing to increased customer engagement and retention - Maintained organization of customer requests, follow-ups, and daily tasks - Delivered a positive and personalized customer experience in every interaction
