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mbola_sitraka

Mbola R

@mbola_sitraka

BPO and Banking Quality Assurance KYC Compliance Analyst

Madagascar
Malagasy, French, English
About me
Hi! I’m Sitraka, a Quality Assurance Specialist and KYC Compliance Analyst with extensive hands-on experience in BPO, banking back-office operations, and customer service optimization. I help financial institutions, fintechs, and customer-centric businesses maintain high operational standards, streamline processes, and ensure regulatory compliance.... Read more

Skills

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mbola_sitraka
Mbola R
Offline • 

See my services

Customer Success
I will do customer support quality assurance or kyc compliance check
From$20 / projectMore details

Work experience

ADM_VALUE

Quality and Training Manager

ADM VALUE • Full-time

Jun 2025 - Aug 2026 • 1 yr 2 mos

Responsible for quality and performance monitoring, including KPI tracking (quality, productivity), audits, reporting, and calibration sessions. Manages resources and schedules, including leave administration and attendance tracking. Leads training engineering by designing educational modules and conducting initial and continuous training for individual progression. Drives continuous improvement through gap analysis and operational process optimization.