Mike M

@mccormackdocs

Sr Systems Support Analyst

United States

English

About me

I’m a Senior System Support Analyst and Knowledge Manager with extensive experience in IT operations, documentation, and SOP development. I’ve built and maintained enterprise‑level knowledge bases, created hundreds of SOPs, KB articles and troubleshooting guides. My background also includes hands‑on operational roles and experience running my own businesses giving me a practical, real‑world understanding of how workflows function beyond the office and how clear processes support day‑to‑day operations.... Read more

Skills