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mchflr

Michael F

@mchflr

Ecommerce Operations Specialist

Venezuela
Spanish, English
About me
I specialize in asynchronous support, e-commerce catalog management, and Level 1 IT troubleshooting. I have extensive experience using Zendesk, Slack, and Odoo to streamline operations and resolve technical tickets efficiently. I am skilled in maintaining data precision and providing technical translations between English and Spanish.... Read more

Skills

m
mchflr
Michael F
Offline • 

See my services

E-Commerce Management
I will manage your data entry and e commerce inventory
From$10 / projectMore details

Work experience

upwok

Remote Support Specialist | IT Support & Technical Translation

upwok • Freelance

Jun 2025 - Present • 1 yr 3 mos

Resolved 40+ weekly remote support tickets via TeamViewer and AnyDesk, maintaining an average resolution time of under 30 minutes. Guided non-technical users through step-by-step troubleshooting, improving the First Contact Resolution (FCR) rate by 25%. Documented incidents and common solutions to build a reusable Knowledge Base adopted by the client for self-service support. Performed technical and general translation (English/Spanish) for software documentation, ensuring accuracy and localization for global users.

Tire

Data Entry Operator

Tire • Full-time

Aug 2020 - Jun 2025 • 4 yrs 10 mos

Listing optimization for eCommerce platforms (eBay).