Mohammed G

@md_ghani

Technical Support Manager and WordPress Website Developer

India

English, Hindi, Telugu

About me

I am a Senior Support & Customer Experience Leader with 16+ years of expertise in SaaS. I specialize in managing global support operations, SLA governance, incident & escalation management, and building self-service solutions that boost productivity and reduce ticket volume. Skilled in tools like Zendesk, Salesforce, Freshdesk, ServiceNow, and HubSpot, I deliver scalable support strategies that improve CSAT, retention, and overall customer success.... Read more

Skills