Browse categories
Explore
Fiverr Pro
English
$
USD

Account Manager Sales
Skills

See my services

Senior IT Service Desk Analyst
Tech Mahindra • Full-time
Mar 2018 - Mar 2019 • 1 yr
Provided level 1 technical assessment and troubleshooting for inbound issues. Managed incident records following Incident Management Processes and escalated unresolved issues to second-level support. Functioned as a subject matter expert to assist team members and monitored SLA compliance.