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mdafalla_ugc

Mohammed O

@mdafalla_ugc

UGC Creator

Canada
English, Arabic
About me
I am a marketing consultant and content strategist with experience in developing and executing cross-channel content strategies, producing UGC content, and building tailored content strategies for artists and small businesses.... Read more

Skills

m
mdafalla_ugc
Mohammed O
Offline • 
Average response time: 1 hour

See my services

Human UGC
I will create high quality ugc ads for your
From$200 / projectMore details

Portfolio

Work experience

Teleperformance

Customer Experience & Communication Specialist

Teleperformance • Full-time

Jul 2018 - Oct 2023 • 5 yrs 3 mos

Provide multi-channel support to international clients across the UK and Canada, consistently maintaining 95%+ Customer Satisfaction (C-SAT) scores over 5 years through empathetic and solution-oriented communication. Trained and mentored 20+ new hires as a Subject Matter Expert (SME), enhancing onboarding effectiveness and improving team knowledge retention and service consistency. Collaborated cross-functionally to escalate and resolve technical issues, streamlining workflows and contributing to a 15% reduction in average resolution time.