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mdamaanuddin

Amaan M

@mdamaanuddin

IT Service Desk Executive

United Arab Emirates
English, Hindi, Urdu, Telugu
About me
I am a dedicated IT Service Desk professional with over 10 years of experience, specializing in Level 1 support. I have extensive expertise in troubleshooting Windows systems, Microsoft 365, and network-related issues. I am skilled in using remote tools like AnyDesk and TeamViewer to ensure fast issue resolution and high customer satisfaction.... Read more

Skills

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mdamaanuddin
Amaan M
Offline • 

See my services

Technical Support
I will provide professional IT support and technical assistance
From$20 / projectMore details

Work experience

InformaSecure

IT SUPPORT

InformaSecure • Freelance

Dec 2015 - Present • 10 yrs 5 mos

Successfully provided IT support to multiple business clients across UAE. Resolved a high volume of remote support tickets with strong customer satisfaction. Reduced downtime by quickly identifying and resolving recurring technical issues. Built strong client relationships through professional communication and fast issue resolution. Improved support efficiency by documenting common troubleshooting procedures. Recognized for reliable remote troubleshooting and quick response to critical issues. Supported smooth IT operations for office users, retail businesses, and small companies. Consistently maintained professional service standards and timely support delivery.