m
mehdiurrehman

Mehdi - Insight

@mehdiurrehman

AI DRIVEN INSIGHT AND DATA SOLUTIONS

United Arab Emirates
Urdu, English, Hindi
About me
I am a Strategic Marketing, Analytics, and Measurement Professional with expertise in AI-driven customer insights, NPS analysis, data visualization, and actionable reporting. I transform complex data into clear, strategic recommendations that drive business growth. Let’s unlock the power of your data together.... Read more

Skills

m
mehdiurrehman
Mehdi - Insight
Offline • 

See my services

Market Research
I will customer insights expert quantitative, qualitative research
From$200 / projectMore details

Portfolio

Work experience

Account Manager - AI and Consumer Insight

Kantar • Full-time

Feb 2016 - Present • 10 yrs 7 mos

• Lead CX audit, Voice of Customer (VoC), customer satisfaction, mystery shopping and service quality measurement programs across UAE, KSA and Egypt. • Design and govern enterprise customer measurement frameworks incorporating CSAT, NPS, customer journey assessments and operational KPIs. • Conduct customer experience audits and root cause analysis to identify service gaps and improvement opportunities across customer touchpoints. • Work on executive dashboards and insight reporting frameworks enabling senior leadership to monitor customer experience performance and service quality standards. • Translate complex qualitative and quantitative research findings into actionable recommendations driving customer-centric decision making and continuous improvement.