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melissa_eksteen

MelissaEksteen

@melissa_eksteen

Senior Travel and Aviation Expert GDS Specialist

South Africa
English, Afrikaans
About me
I'm a highly experienced travel and aviation specialist with over 17 years in the tourism and airline industry. I specialize in managing complex travel arrangements, resolving escalations, and delivering seamless customer experiences. My expertise includes working with major GDS systems (Amadeus & Galileo), handling ticketing, fare rules, amendments, refunds, and crisis situations with precision and efficiency. I built a reputation for reliability, problem-solving, and operational excellence. Whether you need help with bookings, itinerary planning, or resolving complicated travel issues.... Read more

Skills

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melissa_eksteen
MelissaEksteen
Offline • 
Average response time: 2 hours

See my services

Customer Success
I will skillfully manage all your travel and communication needs
From$10 / projectMore details

Work experience

Aviation Executive

Travel Counsellors • Full-time

Aug 2023 - Nov 2025 • 2 yrs 3 mos

Provided corporate and leisure travel support including ticketing, fare rules, amendments, refunds, bookings, and GDS processes. Handled escalated customer complaints, liaised with airlines, supported internal committees, and ensured operational accuracy. Key Achievement: Recognised for reliability, resolving end-to-end travel queries, and reducing operational losses

Travelstart

Full-time • 5 yrs 4 mos

Customer Relations Consultant

Apr 2019 - Jul 2022 • 3 yrs 3 mos

Managed CGSO and legal complaints, investigated complex disputes, and communicated across multiple digital platforms. Improved client satisfaction through personalised problem resolution and structured follow-up processes.

Corporate Travel Manager

Apr 2017 - May 2019 • 2 yrs 1 mo

Managed corporate accounts, supplier relationships, compliance, and emergency travel support. Ensured smooth company-wide travel operations and consistently high client satisfaction. Key Achievement: Successfully managed 15–20 major corporate accounts within the first year.