Mercy Cheruiyot

Project Manager - IT Projects

SBM Bank Kenya • Full-time

Sep 2025 - Present • 8 mos

•Leading the end-to-end delivery of Mastercard Cross-border Services, enabling instant international transfers; UAT milestone on track for March 2026. •Directed full SD-WAN and Darkfibre network upgrade across all branches and HQ, including BCP cross-connects — zero unplanned downtime during cutover. •Managed the Checkpoint Firewall Refresh (PR and DR sites), overseeing architecture reviews (HLD/LLD) and complete policy migration to Icolo and IX Africa data centres. •Driving SOC Refresh to upgrade the SIEM platform and strengthen log integration, targeting closure March 2026. •Successfully rolled out Zoho Desk CRM across CX, Branches, and HQ; managing post-go-live enhancements and additional module integrations. •Delivered Card Loyalty Rewards System (Backend and Customer Portal via Mfukoni); currently in production sanity phase. •Managed end-to-end middleware integrations: Pesalink, M-Pesa Bulk, and AD Login services. •Championed Teamwork PM adoption — configured the platform, secured budget, and trained the PMO team to achieve 100% migration from legacy tools. •Implemented the bank's ITSM Service Desk Portal, establishing structured incident and request management.

Project Management Support Specialist

Britam Group Holdings • Full-time

Apr 2023 - Sep 2025 • 2 yrs 5 mos

•Coordinated the rollout of 5 core Policy Administration Systems (Pensions, Asset Management, Life, and General Health), ensuring seamless vendor integration and governance compliance. •Managed the enterprise migration from Google Workspace to Microsoft 365, implementing DLP controls to protect sensitive data across 1,000+ users. •Oversaw phased deployment of the 'My Britam' mobile app, managing vendor engagement, requirements gathering, and UAT from conception to go-live. •Developed the Britam Project Management Procedures Framework and a standardised template library, improving portfolio consistency and audit readiness. •Supported delivery of CRM/Contact Centre systems, HRIS platform, and the Britam Academy digital learning platform.

Project Management Administrator

LV Building Management • Part-time

Oct 2022 - Apr 2023 • 6 mos

> Enhanced collaboration and transparency by implementing Miro boards for real-time project visualization and leveraging ClickUp for seamless task management. > Optimized project planning by breaking down large projects into manageable tasks using a module builder tool, enabling accurate scheduling and resource allocation. > Increased efficiency and team visibility by creating and implementing a weekly workflow system within Teams, ensuring smooth project execution. > Optimized project management processes to support the setup of the Project Management Office (PMO), establishing efficient workflows and standardizing project tracking methods. > Ensured alignment and communication by consistently scheduling and leading meetings, preparing clear agendas, and documenting action items to keep the team on track. > Maintained budget adherence by managing resource procurement and tracking project expenses to ensure projects stayed within financial constraints. > Provided insightful project updates to the Project Manager through regular monitoring of progress, identifying risks, and generating detailed performance reports. > Fostered strong stakeholder relationships by contributing to presentations and maintaining transparent communication channels. > Monitored and analyzed project metrics (quality, cost, health) to enable data-driven decision-making, resulting in continuous project improvement.