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Mercy Amachi
@mercylovv
Customer Support Specialist and Ecommerce and Sales Support
Nigeria
English
About me
I am a dedicated Customer Support and E-commerce Specialist committed to delivering exceptional customer service and reliable business support. I offer live chat, email, and phone support, along with order processing, tracking, product support, account assistance, sales support, and appointment scheduling. Proficient in Shopify, Amazon, Zendesk, and Freshdesk, I bring clear communication, attention to detail, and a solution-focused approach to every task. My goal is to help your business run smoothly, keep customers satisfied, and build lasting relationships. Let's work together!
Skills
Mercy Amachi
Offline •
See my services
Custom Websites
I will build a responsive website or web application
Full Stack Web Applications
I will create secure login signup and forgot password system
Portfolio
Work experience
Customer Support Specialist
Freelancing Career • Freelance
Jun 2024 - Apr 2026 • 1 yr 10 mos
Worked as a Customer Support Specialist, assisting customers with questions, concerns, and general requests through email, live chat, and phone. I helped customers with product information, order updates, and other issues that came up during their buying experience. I also handled order processing and tracking, followed up on customer requests, and made sure customers received clear updates when there were delays or problems with their orders. When customers had account or access issues, I guided them through the necessary steps to get things resolved. Part of my role also involved supporting sales by answering product questions and helping customers make informed purchasing decisions. I learned how to handle different types of customer interactions, stay calm when dealing with difficult situations, and find practical solutions while keeping communication professional and friendly.
Full Stack Web Developer
Self Employed • Self-employed
Mar 2026 - Mar 2026 • 0 mos
Developed and managed ZiyaWorld, a personal full stack web project focused on creating modern, responsive, and user-friendly digital experiences. Responsible for the complete development process, including frontend design, backend functionality, database integration, performance optimization, and ongoing improvements. Built responsive interfaces optimized for desktop, tablet, and mobile devices while maintaining clean UI/UX principles and smooth user interaction. Worked with modern web technologies to create scalable and visually appealing web solutions. Responsibilities and achievements included: * Designing and developing responsive web pages and user interfaces * Building frontend components and interactive features * Implementing backend functionality and API integrations * Managing database structure and application logic * Optimizing website speed, responsiveness, and performance * Creating clean, maintainable, and scalable code * Testing and debugging website functionality across devices and browsers * Improving user experience through modern UI/UX practices * Managing project updates, maintenance, and feature enhancements Focused on delivering professional-quality web experiences with attention to functionality, design consistency, and performance.
