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metmikelson92

Rafi

@metmikelson92

IT Support and E Commerce

Netherlands
English, Dutch, German
About me
I have a experience in VoIP/Avaya systems, and technical infrastructure. I’ve worked in call centers and software houses, handling everything from Windows Server, VMware, RAID setups, and backups to creating Avaya CMS user IDs and maintaining stable IT environments. I also have working experience in Amazon sellers with product research using Keepa and Jungle Scout, and businesses grow through targeted lead generation cold emails using Apollo.io and Clay. delivering fast, reliable, and professional results.... Read more

Skills

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metmikelson92
Rafi
Offline • 
Average response time: 1 hour

See my services

Product Analytics
I will manage amazon product listings with buy box analysis pricing
From$20 / projectMore details

Portfolio

Work experience

IT_Force

Computer Specialist

IT Force • Full-time

Dec 2019 - Apr 2026 • 6 yrs 4 mos

• Maintain and troubleshoot IT hardware including Dell R740, R630, and HP DL380 servers. • Perform daily server backups using PuTTY and WinSCP, ensuring data integrity and recovery readiness. • Administer Avaya CM 10.0, CMS Supervisor R19, ACRA AURA Call Recorder, and Elastix PBX systems for call tracking and performance monitoring. • Perform daily server backups using PuTTY and WinSCP, ensuring data integrity and recovery • Install and configure Windows OS on servers and virtual machines to support enterprise applications. • Create and manage agent profiles, extensions, and access rights via Avaya Site Administrator. • Configure Avaya 1608‑I IP Desk Phones, manage Avaya Session Manager, and deploy One‑X Agent R2 for call center operations. • Set up and support MicroSIP softphone applications for VoIP communication in telecom and emergency call center environments. • Operate and manage Hikvision iVMS surveillance systems to ensure workplace security and compliance.