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metmikelson92

Rafi

@metmikelson92

Based near Amsterdam and available for onsite support

Netherlands
English, Dutch, German
About me
Experience in L1/L2 support,desktop troubleshooting,networking,VoIP systems,and service desk operations.At the Call Center, I supported agents, dispatchers, and field teams by resolving issues,managing Avaya call center, maintaining switches and firewalls, and ensuring stable IT operations. I also handled VMware backups,IP assignments,new desk setups, and daily system health reporting.Now based in the Netherlands with two-year resident permit I am open to roles such as IT Support Engineer, Desktop Support, Service Desk Engineer, Onsite Support, or Junior System Administrator.... Read more

Skills

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metmikelson92
Rafi
Offline • 
Average response time: 1 hour

See my services

Product Analytics
I will manage amazon product listings with buy box analysis pricing
From$20 / projectMore details
Technical Support
I will do IT support desktop network voip
From$15 / projectMore details

Portfolio

Work experience

IT_Force

Computer Specialist

IT Force • Full-time

Dec 2019 - Apr 2026 • 6 yrs 4 mos

• Maintain and troubleshoot IT hardware including Dell R740, R630, and HP DL380 servers. • Perform daily server backups using PuTTY and WinSCP, ensuring data integrity and recovery readiness. • Administer Avaya CM 10.0, CMS Supervisor R19, ACRA AURA Call Recorder, and Elastix PBX systems for call tracking and performance monitoring. • Perform daily server backups using PuTTY and WinSCP, ensuring data integrity and recovery • Install and configure Windows OS on servers and virtual machines to support enterprise applications. • Create and manage agent profiles, extensions, and access rights via Avaya Site Administrator. • Configure Avaya 1608‑I IP Desk Phones, manage Avaya Session Manager, and deploy One‑X Agent R2 for call center operations. • Set up and support MicroSIP softphone applications for VoIP communication in telecom and emergency call center environments. • Operate and manage Hikvision iVMS surveillance systems to ensure workplace security and compliance.