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mg7697

Mayra Guerra

@mg7697

Operations, Projects, Onboarding and Support

Brazil
English, Spanish, Portuguese
About me
I help teams organize projects, improve support and onboarding, and document how work gets done. My 7+ years span customer success, operations, delivery coordination and team leadership. I set up Jira/JSM, Confluence, ClickUp and Productive from scratch, with clear workflows, ownership and documentation. I track budgets, hours and capacity, use Salesforce in depth with some administration, and work confidently in Excel, Word and PowerPoint. Need a help center, smoother onboarding or a more organized team workflow? Message me on Fiverr to discuss your scope. English C2; native Portuguese.... Read more

Skills

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mg7697
Mayra Guerra
Offline • 
Average response time: 1 hour

See my services

Planning & Setup
I will build your saas help center and onboarding guides
From$250 / projectMore details
Project Management
I will organize your projects, budgets and team workflow in productive
From$250 / projectMore details

Work experience

Restoration_ERP

Onboarding and Customer Success

Restoration ERP • Freelance

Jul 2025 - Present • 1 yr 3 mos

Coordinate customer onboarding, demos, training and implementation follow-up. Keep customers and internal teams aligned on app assets, required information, DNS and deployment steps, and document progress and open actions. Rejoined in July 2025 after an initial February–April 2025 engagement.

Getint

Support Chief / Operations Manager

Getint

Dec 2023 - Present • 2 yrs 10 mos

Joined Getint in December 2023 in integration consulting and moved into support leadership in March 2024. I oversee support workflows, ticket allocation, escalations, quality reviews, coaching and documentation. I built Jira Service Management routing and escalation workflows, organized Confluence knowledge, and implemented AI-assisted support processes. My work includes customer onboarding, integration troubleshooting, product guidance, and coordinating testing and complex cases with developers.

Hill

Executive Assistant

Hill • Freelance

Mar 2025 - Sep 2026 • 1 yr 6 mos

Executive assistance for Elle Hill at Hill & Co. Supported the CEO with calendars across time zones, inbox priorities, meetings, client communication and action follow-up. Coordinated project tasks and progress reporting, organized documents and reports, handled vendor and invoice follow-up, and improved booking and AI-assisted operating workflows.