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$
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Mauricio G
@mgonzalez08
Customer Service Sales Representative
United States
English, Spanish
About me
I am a results-driven Sales and Customer Service Professional with over 15 years of experience in telecommunications, home security, and direct sales. I have a proven ability to exceed quotas, grow accounts, and deliver exceptional customer experiences.
Skills
Mauricio G
Offline •
Average response time: 1 hour
See my services
Lead Generation
I will do inbound and outbound sales calls, lead generation, and appointment set
Work experience
Customer Service & Sales Representative
AT&T • Full-time
Jun 2019 - May 2025 • 5 yrs 11 mos
Supported wireless, fiber internet, and home services customers through billing, troubleshooting, and plan changes. Consistently identified opportunities to add new lines, upgrade services, and bundle products. Transitioned to fully remote work post-COVID while maintaining strong sales and customer satisfaction metrics.
Residential Sales Consultant
ADT • Full-time
Jan 2017 - Mar 2019 • 2 yrs 2 mos
As a Residential Sales Consultant at ADT, I generated both self sourced and company provided leads to educate homeowners on security and smart home solutions tailored to their needs. I built strong customer relationships through consultative sales, follow ups, and personalized recommendations while consistently maintaining high customer satisfaction and helping clients feel confident in the products and services they purchased.
Direct Sales
Spectrum communications & Consulting • Full-time
May 2014 - Oct 2016 • 2 yrs 5 mos
As a Direct Sales Representative for Spectrum, (formerly Bright House Networks), I conducted door to door sales promoting home internet, cable, and home phone services to residential customers. I was responsible for generating new business, building rapport with homeowners, explaining service packages, overcoming objections, and closing sales while consistently working toward monthly RGU quotas and performance goals.
