Michael M

@michael_manalo

Debt Collection Support

Philippines
English, Tagalog
About me
Hi, there! My name is Michael, and I am a professional customer service and payment recovery specialist. Backed by nearly three years of intensive corporate experience at Foundever, one of the world's leading customer experience enterprises. During my time at Foundever, I successfully managed thousands of customer interactions, resolving complex billing disputes and recovering outstanding balances while maintaining a strict standard of compliance. Check out my packages below, or send me a message right now to discuss your custom needs. Let us get to work.... Read more

Skills

m
michael_manalo
Michael M
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will remind your clients to make payment on time
From$30 / projectMore details

Portfolio

Work experience

Foundever

Collection Specialist

Foundever

Feb 2023 - Jul 2026 • 3 yrs 5 mos

Proactively reminded customers of upcoming due dates to preemptively prevent late fees. Negotiated and arranged customized payment plans for clients facing financial challenges. Meticulously documented all collection activities with a focus on accuracy and consistency. Facilitated payment plans that reduced delinquencies by 40% in six months.