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Michael Z
@michael_z_consu
AI Customer Support Automation and Helpdesk Setup
China
English
About me
I'm a customer support operations specialist with 10+ years in B2B software. I've managed 10-person support teams handling software installation, technical troubleshooting, and customer consultation.
Today I help small software and e-commerce companies cut ticket volume with AI chatbots and workflow automation. The specific kind: which FAQ deserves a bot answer, which tier-1 ticket needs a human, how to wire Intercom or Zendesk into your CRM.
Tools: Intercom, Zendesk, Freshdesk, Crisp, Tidio, GPT bots, no-code automation. Documented SOPs, a system you own.
Skills
Michael Z
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AI Chatbot Development
I will set up your ai customer support chatbot and helpdesk automation
