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English
$
USD
I will provide spanish customer support and sales follow up
AI and Business Transformation Consultant, Sales and Processes
I help businesses connect AI with sales, customer service and daily operations. I hold a degree in Ingenieria Comercial and bring experience in negotiation, commercial leadership and running an e-comm...
About this Gig
Give your customers clear answers and consistent follow-up in Spanish.
I provide manual chat and email support, customer enquiry handling, sales follow-up, objection handling and closing support within your approved process.
I hold a degree in Ingenieria Comercial. At Julyo's S.R.L., I progressed from sales representative through cashier and branch administration roles to National Commercial Manager during 2016-2021. I also bring project sales and hands-on e-commerce experience, connecting service, customer relationships and the commercial process.
We will agree on channels, working hours, FAQs, tone, escalation rules and priorities before I start. I work with your existing systems and approved information, documenting requests and following up within the hours purchased.
This Gig covers manual support and sales assistance. AI chatbots and automation require a separate scope. Availability follows the agreed working hours; sales results depend on your offer, leads and process.
Social media platform:
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•
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Other
Service type:
Non-technical support
Language:
English
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Spanish
Timezone:
UTC daytime
Support software:
Freshdesk
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Zendesk
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Salesforce
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Intercom
Knowledge base software:
Confluence
My Portfolio
FAQ
What makes your service different from other sales assistants?
I combine sales, negotiation, objection handling, customer service and commercial leadership. At Julyo's, I progressed through sales and branch roles to National Commercial Manager. I bring that business context to customer conversations and follow-up.
Can you manage sales through social media and Instagram?
Yes. I can respond manually to customer messages on your existing social media channels within the agreed scope and hours, using your FAQs and tone. Advertising campaigns and content calendars require a separate scope.
In what languages can you support my customers?
Spanish is my native language and the main language of this service. My English is conversational; I can assist with basic written English using approved templates. We should agree on any English tasks before ordering.
Are you available for long-term projects?
Yes, through an agreed schedule and scope on Fiverr. We can review recurring needs after the first delivery. Packages cover the purchased hours, not continuous or 24/7 availability. Additional tasks or hours need an agreed scope.
