
Michael Castro
Level 1
Pipedrive Manager, Customer Service, LinkedIn and Email Marketing, Social Media
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Work experience
Executive Assistant
L7 Pictures • Full-time
Sep 2022 - Apr 2025 • 2 yrs 7 mos
Pipedrive Expert CRM Manager Admin Reports Performance Overview Weekly reports Client Relations
Chat and Email Specialist
Flatworld Philippines • Full-time
Feb 2020 - Dec 2022 • 2 yrs 10 mos
*Interact via live chat medium and providing day-to-day assistance to customers' needs for every product inquiry, technical concerns, billing adjustments and disputes, and giving resolution for every complaint. *Ensuring B2C continuous good relationship. *Interact via live chat medium and providing day-to-day assistance to customers' needs for every product inquiry, technical concerns, billing adjustments and disputes, and giving resolution for every complaint. *Ensuring B2C continuous good relationship. Skills: Customer Service · Sales Operations · Attention to Detail · chat · Writing · Customer Engagement · Chatter
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