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micheal_assist

Faisal

@micheal_assist

Customer Support QA Specialist Excel Canva Expert

Pakistan
English, Urdu
About me
Detail-oriented Customer Support Specialist, Chat QA Auditor, and Data Analyst experienced in error tracking, quality assurance, and operational reporting. With a 70 WPM typing speed, I deliver fast, accurate support while ensuring strict QA compliance. I also build clear Excel/Sheets reports and design visual assets using Canva. Core Services: • Live Chat & Email Customer Support • QA Auditing & Error Tracking • Excel & Google Sheets Data Entry/Reporting • Custom Graphic Design via Canva • Fast & Accurate Data Processing (70 WPM) Let’s connect and optimize your operations!... Read more

Skills

m
micheal_assist
Faisal
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide customer support, live chat, and data entry
From$5 / projectMore details
Customer Support
I will be your ecommerce live chat and email support specialist
From$5 / projectMore details

Portfolio

Work experience

IT_Services Hub

Customer Support Specialist / Quality Assurance Representative

IT Services Hub • Full-time

Jun 2024 - Sep 2026 • 2 yrs 3 mos

Handled direct customer care inquiries, delivering clear, prompt, and high-quality responses. Monitored agent performance and conducted daily Quality Control (QC) tracking to identify and log operational errors. Developed custom spreadsheets and Google Apps Script tools to track agent error rates, summarize key metrics, and support coaching sessions. Identified common workflow mistakes and provided feedback to improve service quality and team efficiency.