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michelabaldesi

Michela B

@michelabaldesi

Head of Operations

Italy
Italian, English
About me
I am a professional with over 20 years of experience in customer care, back office, and commercial support within the financial, real estate, and tech sectors. I specialize in managing the entire customer lifecycle, including onboarding, training, and operational assistance. I am a result-oriented problem solver with a strong aptitude for clear and structured communication.... Read more

Skills

m
michelabaldesi
Michela B
Offline • 

See my services

Data Typing
I will accurate data entry, copy paste work, and web research
From$20 / projectMore details
General Assistance
I will your senior virtual assistant for administrative support and CRM
From$40 / projectMore details

Work experience

DocuSign

Remote Operations Specialist & Head of Operations

DocuSign • Full-time

Jun 2024 - Present • 2 yrs 1 mo

Gestione operativa ed efficientamento da remoto della piattaforma di firma digitale e document management per PMI e settore immobiliare. Supporto diretto a importanti reti commerciali e network immobiliari nazionali nella risoluzione rapida di criticità e gestione dei flussi documentali e di firma (FEA/OTP). Onboarding e formazione clienti: creazione di manuali operativi, video tutorial e sessioni live.