Michelle Sithol

@michelle_sithol

Virtual Assistant and Customer Support Specialist

Zimbabwe
English
About me
Need a reliable Virtual Assistant and Customer Support Specialist? I help businesses deliver fast, friendly, and professional support through email, live chat, CRM management, appointment scheduling, and admin support. With 3+ years supporting US customers in fast-paced BPO environments, I focus on accuracy, quick responses, and exceptional service. My goal is simple: keep your customers happy while making your business run smoothly. ... Read more

Skills

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Michelle Sithol
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See my services

Customer Support
I will provide professional customer support via phone , email and live chat
From$5 / projectMore details
Customer Support
I will schedule medical appointments and provide patient support
From$15 / projectMore details

Portfolio

Work experience

DASH

Team Manager | Customer support specialist | Trainer & Quality Analyst

DASH • Full-time

Mar 2023 - Apr 2026 • 3 yrs 1 mo

I specialize in customer support, team leadership, training, and quality management within fast-paced BPO environments. I have experience supporting US-based healthcare and customer service campaigns, coaching agents, monitoring KPIs, handling escalations, and improving overall team performance. With experience as an International Trainer, Team Lead, and Quality Analyst, I focus on delivering excellent customer experiences while helping teams grow and meet performance goals. I am adaptable, detail-oriented, and committed to providing professional and reliable support.