Michelle Sithol

@michelle_sithol

Virtual Assistant and Customer Support Specialist

Zimbabwe
English
About me
Need reliable support for your business? I help with customer support, virtual assistance, email and chat support, CRM management, appointment scheduling, data entry, and admin tasks. I have experience supporting US customers, training teams, handling escalations, and working in busy customer service environments. I’m easy to work with, quick to learn new systems, and focused on accuracy, clear communication, and getting the job done properly.... Read more

Skills

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michelle_sithol
Michelle Sithol
Offline • 
Average response time: 2 hours

See my services

AI Content Editing
I will edit and humanize ai content, proofread and rewrite ai text
From$5 / projectMore details

Portfolio

Work experience

DASH

Team Manager | Customer support specialist | Trainer & Quality Analyst

DASH • Full-time

Mar 2023 - Apr 2026 • 3 yrs 1 mo

I specialize in customer support, team leadership, training, and quality management within fast-paced BPO environments. I have experience supporting US-based healthcare and customer service campaigns, coaching agents, monitoring KPIs, handling escalations, and improving overall team performance. With experience as an International Trainer, Team Lead, and Quality Analyst, I focus on delivering excellent customer experiences while helping teams grow and meet performance goals. I am adaptable, detail-oriented, and committed to providing professional and reliable support.