Michi Watkins

Teacher Assistant

Southern Comfort • Full-time

Sep 2018 - Present • 8 yrs

-Collaborated with teachers and therapists to implement individual learning plans and behavioural strategies. -Applied knowledge of disability rights and the NDIS to provide inclusive, person‑centred support. -Provided AAC communication support to enhance student participation and engagement

Medical interpreter

Language of Earth • Part-time

Jan 2011 - Dec 2011 • 11 mos

-Managed around 50 interpreter assignments in one year, improving workflow efficiency and service consistency. -Prepared thoroughly before each session by reviewing all available information on the patient’s medical condition to ensure accurate interpretation. -Delivered high‑accuracy translation with strong attention to nuance, tone, and cultural context across medical, education, and corporate fields. -Conducted detailed terminology research to ensure precise use of medical, technical, and industry‑specific vocabulary. -Provided culturally appropriate translation by leveraging 22 years of experience living in Australia and native‑level Japanese proficiency. -Performed high‑quality proofreading and editing to improve clarity, readability, and accuracy of translated documents. -Supported AI and data projects through linguistic evaluation, annotation, and MTPE with consistent quality. -Delivered natural, audience‑focused translations tailored to medical professionals, patients, educators, and general users.

General manager

Cellbell • Full-time

Jul 2004 - May 2007 • 2 yrs 10 mos

-Customer service leadership — Traveled across major Australian cities to coach and mentor customer support teams, improving service quality and communication standards. -Sales direction and field support — Provided on‑site sales guidance, performance feedback, and strategic instructions to boost branch‑level results. -Revenue management — Monitored sales performance, analyzed trends, and implemented actions that strengthened overall revenue outcomes. -Staff recruitment — Conducted hiring activities, interviews, and onboarding to build strong, high‑performing teams. -Mobile market research — Researched mobile device trends, customer needs, and competitor offerings to support product and sales strategies. -Product development with Telstra — Collaborated with Telstra on product development initiatives, contributing insights from customer feedback and market analysis. -Team management — Supervised staff across multiple locations, ensuring consistent performance, workflow efficiency, and service quality.