m
mickeybandari

B J ISAC

@mickeybandari

Senior ServiceNow Developer

India
English, Hindi
About me
Senior ServiceNow Consultant with 4+ years delivering enterprise solutions across ITSM, HRSD, and Integration domains. Proven track record leading zero-downtime platform upgrades, building scalable REST/IntegrationHub integrations, and driving measurable operational gains for global clients. Certified System Administrator and Application Developer, skilled at resolving complex platform issues — from MID Server anomalies to end-to-end Flow Designer automation. Recognized by Accenture leadership for delivery excellence and client value creation.... Read more

Skills

m
mickeybandari
B J ISAC
Offline • 
Average response time: 1 hour

See my services

Programming & Tech
I will be your servicenow itsm integration and flow designer expert
From$15 / projectMore details

Portfolio

Work experience

Accenture

Senior ServiceNow Developer

Accenture • Full-time

Jun 2022 - Present • 4 yrs 2 mos

Led three consecutive production platform upgrades (Vancouver → Washington DC → Xanadu): owned upgrade planning, pre/post-upgrade unit testing, defect triage, and go/no-go decisions — delivering each upgrade with zero unplanned downtime. • Served as lead developer for integration enhancement projects, designing and delivering outbound REST integrations using Flow Designer and IntegrationHub OOTB spokes including Microsoft Intune and Microsoft Azure. • Built and published ServiceNow Table APIs for third-party record creation and updates, enabling seamless bidirectional data exchange with external enterprise systems. • Developed Import Set API integrations using structured data sources, reducing manual data entry and associated error rates across key business processes. • Configured and maintained email notification scripts and inbound action handlers to automate cross-team communication workflows at scale. • Automated MID Server validation and health-check processes using Flow Designer subflows, significantly cutting manual verification time and reducing operations risk. • Resolved high-priority incidents and problems across integration, MID Server, workflows, business rules, CSM Virtual Agent, Advanced Work Assignment, transform maps, and Agent Workspace — consistently meeting SLA targets. • Implemented and customised ITSM and HRSD modules for enterprise clients, aligning platform configuration with HR policy and IT service management best practices. Recognition: 'Super Hero – Delivery Champion' award (Feb 2025) · 'Star of the Month' (Apr 2024) · Manager recognitions for Client Value Creation, Lead with Excellence, and Best People.