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miftadianm

Mifta Dian M

@miftadianm

Senior Data Analyst, Service Measurement Specialist

Indonesia
Indonesian, English
About me
Senior Data Analyst with 7+ years of experience in retail analytics, statistical modeling, and automated reporting. What I deliver: • Data Extraction & SQL: Advanced querying and data audit to identify business leakages. • Dashboards: Automated KPI tracking tools and executive-ready reports. • Process Optimization: Root cause analysis and actionable business insights. Let's turn your data into clear, profitable decisions!... Read more

Skills

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miftadianm
Mifta Dian M
Offline • 
Average response time: 1 hour

See my services

Data Analytics Consultation
I will analyze your retail sales and inventory data
From$15 / projectMore details

Portfolio

Work experience

Private

Private

Full-time • 7 yrs 5 mos

Senior Data Analyst - Service Quality

Sep 2021 - Aug 2026 • 4 yrs 11 mos

Senior Data Analyst & Service Measurement Specialist at PT Midi Utama Indonesia Tbk (Alfamidi). Core expertise demonstrated: • Systems Architecture & Optimization: Led the systems architecture of the corporate helpdesk application, designing structured workflows to reduce resolution times. • Data Governance & Integrity: Oversaw critical management data streams with rigorous validation protocols, maintaining 100% data integrity across departments. • Automated Dashboards & KPIs: Built and deployed dynamic automated tracking tools and dashboards to monitor operational service metrics. • Strategic Decision Support: Translated complex retail performance data into actionable business recommendations for executive leadership

Data Analyst - Service Quality

Mar 2019 - Sep 2021 • 2 yrs 6 mos

Service Quality Representative at PT Midi Utama Indonesia Tbk (Alfamidi). Core expertise demonstrated: • Retail Performance Analytics: Analyzed store sales metrics and end-to-end retail processes to identify operational bottlenecks and enhance customer experience. • Root Cause & Gap Analysis: Conducted systemic data evaluations to identify performance gaps and formulated CAPA frameworks for continuous quality improvement. • Quality Assurance & Resolution: Handled end-to-end investigation and resolution for high-priority service anomalies and operational complaints.