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Miguel R
@miguelroa159
Customer Service Analyst
Colombia
Spanish, English
About me
I am a Business Administration student in my fourth semester with experience as a Customer Service Analyst in the retail sector. I possess strong skills in effective communication, problem-solving, and teamwork, always focused on meeting goals and service standards. I have contributed to the implementation of internal systems to improve operational efficiency.
Skills
Miguel R
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Addons & Customization
I will be your spanish social media and live streaming moderator
Work experience
Customer Service Analyst
Falabella Colombia • Full-time
Dec 2023 - Present • 2 yrs 7 mos
Performed customer service functions, handling complaints and claims, and using internal systems for request management. Worked under the fulfillment of goals and service standards, providing effective support to customers. Initially joined as temporary staff and was later hired on a permanent basis, demonstrating commitment and good performance in the role.
