m
mihi_nish

M. Nishara

@mihi_nish

Virtual Assistant, Data Entry Specialist, Customer Support, Book Editing

Sri Lanka
English, Sinhala
About me
Hello! I am a reliable and detail-oriented Virtual Assistant with professional experience in data entry, customer support, and administrative tasks. I previously worked as a Senior Executive in a call center, where I handled inbound and outbound calls, prepared reports, managed SMS gateways, and maintained accurate records. My services include: * Data Entry * Excel and Google Sheets * Internet Research * Email Management * Customer Support * PDF to Excel/Word Conversion I am committed to delivering accurate, high-quality work on time and providing excellent service to every client.... Read more

Skills

m
mihi_nish
M. Nishara
Offline • 
Average response time: 1 hour

See my services

Messaging & Emailing
I will do data entry, excel work , and virtual assistant tasks
From$10 / projectMore details
General Assistance
I will provide professional virtual assistant and customer support service
From$5 / projectMore details

Portfolio

Work experience

British_Council

Senior Executive - Call Centre

British Council • Full-time

Jun 2023 - Present • 3 yrs

I have been working with the company since 2023, initially joining as an Executive – Call Centre. In 2026, I was promoted to Senior Executive – Call Centre in recognition of my performance and responsibilities. My responsibilities include handling inbound and outbound calls, maintaining operational and performance reports, managing customer messages and responses, and coordinating daily call centre activities. In addition, I am responsible for stationery handling and inventory reporting. I regularly work with Google Sheets and Microsoft Excel for reporting, data management, and operational tracking.