
Mikaela B
Creative Marketing Community Engagement Specialist
Skills

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Portfolio
Work experience
Business Development Manager
Comfort • Full-time
Jan 2026 - Present • 5 mos
– Built and sustained a referral network of 60+ healthcare professionals — physicians, discharge planners, social workers, and rehab teams — generating a consistent pipeline of qualified home care clients. – Cultivated 100+ active referral relationships across hospitals, senior living communities, and skilled nursing facilities through strategic outreach and sustained community presence. – Conducted in-home client assessments and care consultations to identify individual needs, develop care plans, and coordinate seamless start-of-care — ensuring every client and family felt informed and supported through the transition. – Partnered with nonprofits, Area Agencies on Aging, and community networks to navigate funding programs and financial assistance — removing barriers to care access for clients who needed it most. – Produced and presented awareness campaigns at 40+ health fairs and educational workshops, increasing brand visibility and inbound referral volume by 30%. – Served as brand storyteller and community liaison, crafting messaging that positioned services as a trusted, human-centered extension of the healthcare continuum.
Business development Manager - Client Success
KnowledgeX • Full-time
Mar 2023 - May 2024 • 1 yr 2 mos
– Exceeded monthly KPIs by 115%+ through disciplined outreach; managed CRM activity across 175+ active accounts simultaneously. – Led and mentored a global team of 50+ BDRs across time zones, driving measurable skill growth and performance consistency. – Conducted high-impact demos for C-suite decision-makers; spearheaded UX research that directly improved platform retention.