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Mike Patterson

@mike_is_making_

Fast Data Entry, Lead Lists, Spreadsheets and SEO Audits

United States
English
About me
I am a customer service and operations leader with 15+ years in call center and BPO operations. I have worked as a remote operations manager and led teams across workforce management, training, quality assurance, and customer success. I know how to build processes that keep service levels strong and customers happy, and I believe great service starts with well trained people. If you need reliable help with customer support, operations management, data entry, QA, or training, I would love to work with you.... Read more

Skills

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mike_is_making_
Mike Patterson
Offline • 
Average response time: 1 hour

See my services

Digital Marketing Strategy
I will create a 6 month SEO strategy for your online business
From$295 / projectMore details
SEO Strategy
I will do an actionable striking distance SEO audit to find your page 1 ranking
From$65 / projectMore details

Work experience

VXI_Global Solutions

Remote Operations Manager

VXI Global Solutions

Jan 2020 - Dec 2021 • 1 yr 11 mos

Managed up to 307 specialists; drove 95% policy adherence and a 17% increase in call resolution rates.