Miguel R.

Dispatcher & Logistics Coordinator

LinkedIn • Freelance

Feb 2026 - Jul 2026 • 5 mos

Managed daily dispatch and warehouse operations, a fleet of 15 vehicles (Cargo Vans). Entering orders/alerts into the system. Quoted shipments. Handled inbound/outbound calling. Scheduled appointments with different sites.

Logistics Coordinator

NTG • Full-time

Jun 2023 - Aug 2025 • 2 yrs 2 mos

Track & Trace / Operations Support ● Tracked and monitored 80 loads per day (400+ loads weekly) in real time, ensuring accurate status updates across internal systems. ● Partnered daily with drivers and dispatchers to resolve delays, cutting issue resolution time to 30–60 minutes through direct customer contact. ● Delivered proactive client communication to meet service-level expectations across a high-volume freight portfolio. ● Managed reporting, documentation, and load follow-up across multiple concurrent accounts. Carrier Sales – General Support ● Booked shipments and coordinated carrier assignments to secure on-time load coverage. ● Onboarded new carriers, verifying documentation and operational readiness to run loads. ● Provided technical troubleshooting support for digital tracking tools, guiding carriers through platform issues. ● Maintained accurate records across tracking platforms to support operational efficiency. Brokerage / Enterprise Account Coordinator ● Supported enterprise broker accounts, including Coca-Cola, managing day-to-day administrative and operational logistics. ● Scheduled pickup and delivery appointments with warehouses and distribution facilities. ● Collected, reviewed, and organized shipping documentation (PPW, PODs). ● Submitted and followed up on detention and layover requests through to resolution. ● Monitored and reported OS&D (Overages, Shortages, and Damages) discrepancies. ● Acted as the key liaison between brokers, carriers, and enterprise clients to ensure seamless account operations.