Miki K

Executive Assistant to CEO

Real Estate Specialists • Full-time

Nov 2025 - Present • 9 mos

(Note: Company name field didn't have the correct company name) Company Name: E-Housing • C-Suite Support: Provide high-level executive and administrative support to the CEO, managing complex calendars, priority communications, and operational workflows. • Cross-Functional Liaison: Coordinate across internal teams, international clients, and key stakeholders to streamline day-to-day operations. • Client & Vendor Relations: Handle high-touch inquiries and correspondence with discretion, professionalism, and cross-cultural expertise in Tokyo’s luxury residential market. • Project Management: Oversee special administrative projects, process optimizations, and executive-level documentation.

Recruitment Consultant (Luxury Hospitality)

Consulting • Full-time

Jan 2023 - Oct 2025 • 2 yrs 9 mos

(Note: Company name field didn't have the correct company name) Company name: Robert Walters Main Point of Contact for Senior Leaders in Luxury Hotel Brands Recruitment Specialist for Sales, Marketing, and Operational Roles: Front Office, Food & Beverage, Reservations, Guest Relations, Preopening, etc.

Property Management and Travel Advisor

Hotels Etc. • Full-time

Mar 2018 - Oct 2022 • 4 yrs 7 mos

(Note: Company name field didn't have the correct company name) Company name: H2 Group Property Management 𝗦𝗼𝗹𝗲 𝗽𝗼𝗶𝗻𝘁 𝗼𝗳 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗳𝗼𝗿 𝟴𝟬+ 𝗵𝗶𝗴𝗵-𝗻𝗲𝘁-𝘄𝗼𝗿𝘁𝗵 𝗰𝗹𝗶𝗲𝗻𝘁𝘀, 𝗼𝘃𝗲𝗿𝘀𝗲𝗲𝗶𝗻𝗴 𝟭𝟬𝟬+ 𝗹𝘂𝘅𝘂𝗿𝘆 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝗶𝗲𝘀 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 • Primary liaison for property owner requests, ensuring timely follow-up through coordination with internal departments (maintenance, finance, guest services, operations, admin, etc.) • Coordinated concierge services, including airport transfers, restaurant and ski bookings, housekeeping, and vehicle maintenance • Led onboarding for new property owners, including pre-handover walkthroughs post-construction and final handovers with quality checks • Created and implemented guest and owner feedback surveys to support NPS score improvement 𝗙𝗶𝗻𝗮𝗻𝗰𝗲 • Oversaw end-of-month financial reconciliations and reporting • Developed P&L forecasts for prospective property owners • Created SOPs for financial reporting and CRM processes 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 • Coordinated all aspects of property upkeep, including renovations, maintenance, furnishing, and utility setup • Provided administrative support to CEOs and Directors Travel Advisor 𝗠𝗮𝗻𝗮𝗴𝗲𝗱 𝗲𝗻𝗱-𝘁𝗼-𝗲𝗻𝗱 𝘀𝘁𝗮𝘆 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝗳𝗼𝗿 𝗵𝗶𝗴𝗵-𝗻𝗲𝘁-𝘄𝗼𝗿𝘁𝗵 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗴𝘂𝗲𝘀𝘁𝘀 𝘀𝘁𝗮𝘆𝗶𝗻𝗴 𝗮𝘁 𝘂𝗹𝘁𝗿𝗮 𝗹𝘂𝘅𝘂𝗿𝘆 𝗽𝗲𝗻𝘁𝗵𝗼𝘂𝘀𝗲𝘀 • Curated personalized stay itineraries, including snow activities, top-tier restaurant bookings, private chefs, chauffeurs, private jet arrivals, etc. • Managed all pre-arrival logistics, including welcome amenities (e.g. champagne setups, room staging, guest preferences, etc) • Coordinated with internal teams to ensure all services were in place before guest arrival