m
mina_gamil_zaki

Mina Z

@mina_gamil_zaki

Customer Operations and Support QA Specialist SOPs, Dashboards, Escalations

Egypt
English, Arabic
About me
I help startups and SMBs stabilize customer support and make performance measurable. With 8+ years in support operations, I deliver QA audits, SOPs, SLA dashboards, and escalation handling that reduce risks and improve customer satisfaction.... Read more

Skills

m
mina_gamil_zaki
Mina Z
Offline • 

See my services

Customer Success
I will audit your customer support quality and provide coaching insights
From$50 / projectMore details

Work experience

Teleperformance

Operations Supervisor

Teleperformance

Jan 2021 - Present • 5 yrs 4 mos

Real time management and SLA, Data analysis and reporting, Develop agents skills and performance, Handling client escalations, QA Audits.